Frequently Asked Questions.
01. The Order
How can I track my order?
After you place an order, we’ll send you a confirmation email with your tracking details as soon as your order is shipped. You’ll be able to see every step, from when it leaves our warehouse to when it reaches your door. If you can’t find the tracking email, please check your spam folder or reach out to us through the Contact Us page, and our team will resend it.
You can also log into your account on our website, go to the “My Orders” section, and view your latest order status anytime.
02. Shipment
Where are Voulez Vous products shipped from?
All Voulez Vous orders are prepared and shipped from our trusted logistics partner in Dubai. This is where each t-shirt is made, packed, and dispatched directly to you. Because every piece is made to order, it isn’t pulled from pre-made stock, it’s produced specifically for your order. Before leaving the warehouse, every item goes through a quality check to make sure the print, stitching, and packaging are all perfect. Once the inspection is complete, your order is safely packed and handed over to our shipping partner for international delivery.
What if I receive the wrong item?
If a mix up happens and you get the wrong t-shirt, please contact us immediately. Once we confirm the mistake, we’ll arrange for the correct item to be shipped right away. You won’t have to worry about return shipping, we’ll handle that. We’ll also guide you step-by-step on how to send the wrong item back. Our goal is to fix the issue quickly and make sure you’re fully satisfied with your purchase.
How long does delivery take?
Our usual delivery window is 7 to 14 business days from the day your order is dispatched. The exact time depends on your country and local courier operations. Orders going to the UK or Europe often arrive sooner, while those heading to other international destinations may take a bit longer. During holiday seasons or high-volume periods, deliveries can take up to 20 business days, mainly because of customs or carrier delays. You’ll receive an email with a tracking link once your parcel is shipped, so you can monitor its journey from Dubai to your doorstep. If you don’t see the email in your inbox, please check your spam folder or contact us, and we’ll resend it.
Can I change or cancel my order after placing it?
We begin processing orders as soon as they’re confirmed, so changes aren’t always possible. However, if you contact us right away, before your order ships, we’ll do everything we can to make the change. Once the order has been dispatched, we can’t cancel or modify it. In that case, you’ll need to wait until it arrives before discussing the next step with our support team.
Who covers return shipping?
If there’s a mistake from our side, such as an incorrect item, wrong size, or a quality issue, we’ll take full responsibility and cover the return shipping. Once we receive and verify the item, we’ll either send a replacement or issue a refund. However, since each Voulez Vous piece is produced individually for every customer, we can’t accept returns for reasons like personal preference or sizing. This approach helps us reduce overproduction, minimize waste, and maintain the exclusivity of each item we create. Our team always ensures that your order is handled with care, so you receive exactly what you expect, a product that feels personal and made just for you.
03. Payment & Billing
What payment methods do you accept?
Payment is processed right after you place your order. Once your payment is approved, you’ll receive an email confirmation containing your order details. In case of any issue with your payment, our team will contact you directly to help resolve it. Please note that the transaction may appear under our registered business name on your bank statement, depending on your payment method or region.
04. Returns, exchanges and complaints
What is your return policy?
Since all Voulez Vous items are made to order, we don’t accept returns for size or personal preference. Each piece is created specifically for the person who ordered it, ensuring minimal waste and maintaining exclusivity. However, if you receive the wrong item or there’s a manufacturing issue, we’ll make it right. Please reach out to our support team within 7 days of receiving your order through the Contact Us page. Once we confirm the issue, we’ll guide you through the return process. After the item is received and inspected, we’ll arrange a replacement or full refund.
When will I be charged for my order?
As soon as you submit your order, your payment will be deducted. Following payment processing, an email containing your order information will be sent to you for confirmation. Our customer support team will get in touch with you if there is an issue with the payment. Please be aware that our firm name will appear next to the charge on your bill.
Can I exchange an item?
Because we produce each order individually, exchanges for size or color aren’t possible at this time. We recommend reviewing the size chart carefully before ordering to make sure you choose the best fit. If your order was incorrect or damaged when it arrived, please contact our team, we’ll help replace the product and cover the shipping costs if it’s our error. We handle every case personally to make sure your experience with Voulez Vous stays smooth and stress-free.
How can I update my billing information?
If you need to update your billing details, you can log in to your account anytime and edit your information under the “Payment Methods” or “Billing” section. You can add a new card, update an address, or remove old payment options. For security reasons, we can’t change billing details for an order that’s already been processed. However, all future orders will use your updated information automatically. If you need help or experience issues, our support team is always available through the Contact Us page.
What should I do if I receive a damaged or defective item?
We take quality seriously, and every piece goes through a full inspection before shipping. Still, if something slips through and your item arrives damaged or defective, please get in touch right away. Share your order details and a few photos of the issue so we can review it quickly. If the fault is confirmed, we’ll replace the item at no cost or issue a full refund. Our goal is simple, to make sure you receive exactly what you expected and feel confident shopping with us again.
